FAQ

What kinds of experience does your team have?

Our team brings over 310,000 hours of real-world field and shop experience, representing more than 140 years of cumulative hands-on expertise across Alaska’s toughest industries. Our technicians have worked extensively in oil & gas, mining, construction, transportation, heavy haul, and industrial fleet environments, including remote and extreme-weather operations. This experience means faster diagnostics, smarter repairs, and fewer repeat issues-especially in high-stakes, downtime-sensitive situations.

What types of equipment do you service / repair?

If it moves, hauls, digs, lifts, or works, we support it. Our team services:

Light-duty pickups and service trucks
Medium- and heavy-duty commercial trucks
Semi-trucks and tractor-trailers
Skid steers and compact equipment
Yellow iron and mining equipment
Cranes and specialty equipment
Recreational and personal vehicles

We work across all major OEM platforms including Peterbilt, Kenworth, Freightliner, Western Star, International, Mack, Ford, Chevy, RAM, and engine platforms such as CAT, Cummins, and Detroit.

What are your rates (in-town, shop, out-of-town / remote)?

Rates vary based on service type, location, urgency, and equipment requirements. We offer:

We believe in transparent pricing and honest diagnostics, and we provide clear estimates before work begins whenever possible. For fleet or contract clients, we can also structure custom rate agreements.

Do you provide service trucks? What capabilities do they have?

Yes. We operate a fleet of fully outfitted mobile service trucks, allowing us to bring professional-grade repair capabilities directly to your jobsite. Our trucks are equipped for:

This mobile capability significantly reduces transport costs, downtime, and logistical delays-especially for remote or active job sites.

Do you have a shop? What size units can you handle?

Yes. We operate a full-service shop in Wasilla designed for larger, more complex work. Our facility includes two bays capable of handling units up to 50 feet in length, making it ideal for heavy-duty trucks, fleet vehicles, and large equipment that require in-shop repairs, fabrication, or overhauls.

How does scheduling work? What is the usual response time?

Scheduling is straightforward-clients can call directly or request service online. Response times depend on workload, location, and urgency, but our operating principle is simple: minimize downtime.

For breakdowns, we prioritize rapid diagnostics and mobilization. For fleet, project, or contract clients, we offer scheduled maintenance planning and proactive service coordination to prevent emergencies before they happen..

Do you handle procurement of parts or sourcing hard-to-find components?

Absolutely. We operate a full parts department and are not tied to any single dealer or manufacturer, which allows us to source the right part-not just the easiest one. We stock and source parts for:

Our parts team works closely with our technicians to ensure compatibility, durability, and Alaska-ready performance.

What kind of documentation and reporting do you provide (especially for fleet or contract clients)?

We provide clear, professional documentation tailored to commercial and fleet clients, including:

This level of reporting supports fleet tracking, budgeting, compliance, warranty records, and long-term maintenance planning, especially for contract and multi-unit operations.